Guide for Guests and Hosts

🌿For Guests

1. Signal App (Optional)
   We use Signal to communicate. It’s helpful but not essential.
   👉 Download for iPhone | Android | User Guide
2. Join and Apply
   Register on our website, get a membership number, and apply for shelter. Share your Signal number if possible.
3. Privacy Protected
   We follow GDPR and keep your information safe. We follow our privacy policy.
4. Join a Group Chat
   You’ll be added to a Signal group.
5. Keep Us Updated
   Message us or update your booking if your plans change.
6. Group Stays
   Larger groups may get their own chat and a lead guest to help coordinate.
7. Allocation Timing
   You’ll be matched with a host about a week before your stay, earlier if needed.
8. Contact Your Host
   We’ll send their number and postcode.  Ask them;
   1. Is bedding provided?
   2. Is food/kitchen shared?
   3. What are the house rules?
9. No Money Between Guest and Host
   If your host needs support, ask them to contact us.
10. Give Feedback
    Let us know how your stay went.
     

🏡For Hosts

1. Check With Landlord/Insurer
   Make sure hosting is okay with them.
2. Register Online
   Fill out the host form on our website.
3. Install Signal
   We use Signal for communication.
   👉 iPhone | Android
4. Safe & Private
   Your info is protected under GDPR. We follow our privacy policy.
5. Update Preferences
   Change your availability or preferences anytime via your host portal.
6. Join Host Groups
   You can join a general group, local WhatsApp group, or start your own.
7. Review Guests Before Hosting
   You’ll receive details before deciding.
8. Share House Info
   Let guests know about food, bedding, and house rules.
9. Keep It Verbal
   Keep communication with guests verbal for safety and ask that guests reapply for shelter through the website, even if you're friends.
10. Share Feedback
    Let us know how it went — we value your input.